RETURN POLICY

 

AT BACKCOUNTRY SAVAGE, WE STAND BEHIND OUR GEAR AND WANT YOU TO BE STOKED ABOUT YOUR PURCHASE. IF SOMETHING’S NOT RIGHT, WE’LL MAKE IT RIGHT. OUR RETURN POLICY IS STRAIGHTFORWARD AND HASSLE-FREE, DESIGNED TO GET YOU BACK TO THE HUNT WITH CONFIDENCE.

 

OUR 60-DAY EASY RETURN PROMISE

  • 60 DAYS TO DECIDE: YOU HAVE 60 DAYS FROM THE DATE OF DELIVERY TO RETURN YOUR ITEM. NO STRESS, NO RUSH.
  • NEW CONDITION REQUIRED: ITEMS MUST BE UNUSED, IN THEIR ORIGINAL PACKAGING, WITH ALL TAGS ATTACHED—JUST LIKE YOU RECEIVED THEM.
  • CONTACT US FIRST: REACH OUT TO OUR TEAM AT MASON@BACKCOUNTRYSAVAGE.COM BEFORE SENDING ANYTHING BACK. WE’LL GUIDE YOU THROUGH THE PROCESS AND PROVIDE A RETURN AUTHORIZATION.

 

HOW TO RETURN

  1. GET IN TOUCH: EMAIL US TO START YOUR RETURN. LET US KNOW WHAT’S UP, AND WE’LL ISSUE A RETURN AUTHORIZATION.
  2. PACK IT UP: SECURELY PACKAGE YOUR ITEM IN ITS ORIGINAL CONDITION AND INCLUDE THE RETURN AUTHORIZATION DETAILS.
  3. SHIP IT BACK: SEND THE PACKAGE TO OUR RETURN ADDRESS (PROVIDED DURING THE PROCESS). WE RECOMMEND USING A TRACKABLE SHIPPING METHOD.
  4. WE’VE GOT YOU: ONCE WE RECEIVE AND INSPECT YOUR RETURN, WE’LL PROCESS YOUR REFUND OR EXCHANGE WITHIN 5-7 BUSINESS DAYS. REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD.

 

WE’LL MAKE IT RIGHT

IF YOUR GEAR ISN’T PERFECT, WE’RE COMMITTED TO FIXING IT. WHETHER IT’S A REFUND, EXCHANGE, OR REPLACEMENT, OUR TEAM WILL WORK WITH YOU TO ENSURE YOU’RE READY FOR YOUR NEXT ADVENTURE. GOT A SPECIAL SITUATION? JUST LET US KNOW—WE’RE ADVENTURERS, NOT BUREAUCRATS, AND WE’RE HERE TO HELP.

 

NOTES

  • SHIPPING COSTS: ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE, AND RETURN SHIPPING IS ON YOU UNLESS THE ITEM IS DEFECTIVE OR WE MESSED UP THE ORDER.
  • DEFECTIVE OR INCORRECT ITEMS: IF WE SENT YOU THE WRONG ITEM OR IT’S FAULTY, CONTACT US IMMEDIATELY. WE’LL COVER RETURN SHIPPING AND MAKE IT RIGHT ASAP.
  • QUESTIONS?: REACH US AT MASON@BACKCOUNTRYSAVAGE.COM AND WE WILL GET BACK TO YOU AS SOON AS POSSIBLE.

 

BACKCOUNTRY SAVAGE IS BUILT ON TRUST AND TOUGHNESS. WE’VE GOT YOUR BACK, SO YOU CAN FOCUS ON THE ADVENTURE.